Title: Sebastian Knob
Location: Murgasa 28/3, Prievidza, Slovakia
Identification no: 46 720 499
Registered in the Trade Register – City ofPrievidza
Phone: +421 915 783 424
Contact address: Zlatovská 37, 911 05 Trenčín, Slovakia
Shop: Zlatovská 37, 911 05 Trenčín, Slovakia
Operating hours: Monday – Friday 8am – 4pm
The seller undertakes to respond to a written or electronic correspondence by the buyer without any delay and no later than two working days.
The buyer takes into consideration the product that comes from handmade and natural materials without the use of any artificial colors, which means that every piece can bedifferent from the representative model shown on the web and the buyer does not use this as an argument for complaining or asking for the return of the goods.
All orders received are deemed to be binding unless canceled under these conditions. By submitting the order, the customer confirms the agreement with the full Terms of Business Terms valid for the internet shop www.see-wi.com at the time of placing the order. At the same time, the customer accepts the prices that are valid at the time of sending the order. Each delivery is automatically sending a tax document, which also serves as a delivery and warranty card. The seller reserves the possibility to verify the validity of the order by phone.
Providing of personal data:
“The Operator is entitled to send personal information to customers within the range of email addresses used for purchases on the website of the internet store to the Heureka.sk portal operator in order to generate and send a Customer Satisfaction Questionnaire within the Customer Verified Program to which our online store is connected.
Order cancellation by the buyer:
The buyer has the right to cancel the order before shipping it. If he decides to cancel the order, it is necessary to notify us by e-mail or by phone without undue delay in order not to send the ordered goods to the buyer.
Order cancellation by the seller:
The seller reserves the right to cancel the whole order or part of it in the following justified cases: the goods are no longer produced or delivered, the price has changed significantly or the goods have already been sold out. If such a situation really occurs, we undertake to contact you immediately by phone or e-mail, and then we will agree with you on the next procedure (replacement of ordered goods with others, cancellation of the entire order, …). If the amount for the amended order is different from the amount paid, you will be asked to pay the difference or we refund the difference, that was made by you.
Withdrawal from the purchase contract from the buyer’s side:
Contact us that you are requesting a cancellation, with the order number, purchase date and your account number or money-back address. If you have received and took the goods, send it back to our address under the following conditions: The goods must be in the original and undamaged packaging. If the buyer returns the goods unused, undamaged, complete but without original packaging, the Buyer shall pay the Purchase Price paid for the goods, less the price at which the goods are brought into the original state (in accordance with Section 457 of the Civil Code).
If the buyer returns the goods used, undamaged and complete, he shall pay to the buyer the purchase price of the goods reduced by the price at which the goods are put back to their original condition and the value of their wear out of 1% of the total price of the goods for each used day (in accordance with the § 457 of the Civil Code). If the buyer returns the goods used, damaged and complete, he shall pay to the buyer the purchase price of the goods reduced by the price at which the goods return to their original condition and the value of their wear out of 1% of the total price of the goods for each used day (in accordance with the § 457 of the Civil Code).
If the buyer returns the goods used, damaged and incomplete, he will pay the buyer the purchase price paid for the goods reduced by the price at which the goods return to their original condition and the value of their wear out of 1% of the total price of the goods for each used day (in accordance with the § 457 of the Civil Code). Send the goods together with the proof of purchase and the warranty card if they are part of the goods.
Goods, please, send recommended and insured, as we do not guarantee for any loss on the way to us. Goods cannot be returned by cash on delivery. If all of the above conditions for the return of the goods are fulfilled, the money for the goods will be sent to you via transfer to your account within 14 working days after the physical receipt of the goods and their re-inspection. In the event of failure to comply with any of the above conditions, we will unfortunately not be able to accept withdrawal from the consumer contract and the goods will be returned at the expense of the sender.
Terms of delivery:
Deliveries of the ordered goods will be made available as soon as possible according to the availability of the products in the warehouses (already from 14 Business Days) and the seller’s operations. In the event that the goods are not in stock at the moment, the manufacturer or distributor will be notified as soon as possible. In this case, the delivery time is extended by 7-14 business days. The seller is not responsible for the delayed delivery of the ordered goods caused by the shipping company, damage to the shipment by the shipping company, eventual non-delivery of the goods caused by the producer (supplier) due to any restriction or cancellation of the distribution rights or other unforeseeable obstacles.
The recipient is obliged to draw attention to the apparent or on the surface of the consignment with noticeable damage or obvious and external noticeable loss of part of the consignment as soon as it is retrieved. We provide a warranty for the delivered goods within the time limit specified for the type of goods. The warranty covers manufacturing defects. A defect in the goods cannot be considered a change in product properties that arose during the warranty period due to its wear, misuse or use contrary to the purpose for which the product is intended, inappropriate or neglected basic maintenance or incorrect intervention by the buyer. The complaint’s time cannot be confused with the life of the product, the amount of time it can withstand due to its properties, the purpose and the intensity of its use in the proper use and care. The right of liability for defects must be applied immediately without undue delay after the defect has been determined. Any prolongation in the continued use of the product may result in a deepening of the defect, degradation of the product, and may be a reason for declining the claim. Claims can be claimed by the customer:
Defective goods must be delivered at the customer’s cost to the designated place in the Slovak Republic. Repaired or exchanged claimed goods will be delivered to your address in the Slovak Republic at our expense. Business terms are subject to the current Business Act. Tax Returns on the goods we accept within 30 days after the delivery of the merchandise to the customer.
Based on the documentation provided, the complaint will be professionally reviewed and further steps will be taken to handle the complaint. Eligibility or ineligibility of a claim is always considered by the manufacturer, importer of the goods or an authorized person (e.g. a commodity expert) who issues a written opinion on the claim. If the claim is deemed to be justified, the repaired product will be sent to the buyer, a new piece or the full purchase price of the product will be returned. This will be done immediately after your claim has been evaluated. In the event of a legitimate claim, the buyer is entitled to a refund of the costs incurred in connection with the claim (postage) in a reasonable amount.
We will send the financial amount by transferring it to the bank account within 14 business days after the complaint has been reclaimed. Please state your account number complete, including dashes. We do not return money by postal money order.
We will always inform you of the result of the complaint within 30 days of receipt – by telephone, e-mail or through the administration interface.
Additions and changes in business conditions:
If the rules change in the online store, we will post the modified rules on this site. Registered users will be informed by e-mail. The new modified rules will enter into force automatically after being published on these sites. Otherwise, the rules cannot be changed except when mutually agreed by both parties in advance, usually in a written form. Your continued use of the Services after publishing the changed rules on this page confirms your acceptance of the new rules.
Term of business:
These business terms apply only to purchase contracts concluded with physical non-business entities (without an identification number on the invoice). Purchase agreements concluded with other entities (legal entities and entrepreneurs) are governed by the business code.
All prices listed on the internet store www.see-wi.com are final, including VAT and except for postage (or shipping fees), no additional charges are added, e.g. insurance, packaging, etc.
We wish you a happy purchase.